Terms of service

Terms and Conditions

§ 1 – Provider, incorporation of the Terms and Conditions

(1) The provider and contracting party for the goods presented in our online shop „finecosmetic.club“ is Finor GmbH
Kurfürstendamm 194, 10707 Berlin, e-mail info@finecosmetic.club (hereinafter referred to as „provider“ or „we“).

(2) These Terms and Conditions form part of every contractual agreement between the provider and the respective customer. Any conflicting terms and conditions of the customer are hereby rejected.

§ 2 – Product offering and conclusion of contract

(1) The provider offers the goods presented in this online shop for purchase. The colour representation of the goods on the website may vary slightly depending on the internet browser used and the customer's monitor settings; these deviations can never be entirely avoided for technical reasons. Product selection, conclusion of the contract and contract processing take place, at the customer's choice, in German or English.

(2) For the goods presented in the shop, the provider makes a binding offer to sell. By submitting the order request via the „buy now“ button, the customer accepts the offer to sell. The provider confirms the conclusion of the contract by e-mail (contract confirmation).

(3) Before accepting the offer to sell, the customer is shown an overview of the data recorded for their order, including the essential characteristics of the goods. At this point the customer has the opportunity to check the data for possible input errors and, if necessary, to go back one or more steps in the ordering process in order to change the data or to cancel the order altogether.

(4) After conclusion of the contract, the provider sends the customer the content of the concluded contract (contract text) by e-mail. At the same time, the provider stores the contract text in its electronic data processing system. As the customer has no access to this, it is incumbent on the customer to retain the e-mail with the contract text in their own interest.

§ 3 – Prices and payment

(1) All product prices are total prices plus shipping costs. The charges include the statutory value added tax.

(2) Information on shipping costs can be found in the respective product description.

(3) To pay for their purchase, the customer can use the following payment methods: prepayment by bank transfer, PayPal, Klarna, credit card (via Stripe).

(4) For prepayment orders, a payment period of one week from receipt of the contract confirmation applies. The provider reserves the desired goods for the customer for the duration of the payment period. The provider reserves the right to withdraw from the contract and to sell the goods elsewhere if payment has not been made on time.

(5) For deliveries to countries outside the European Union, customs duties and import turnover tax may apply, which must be paid by the customer to the customs authority upon receipt of the shipment. These charges are incurred in addition to the purchase price and the shipping costs and are beyond the provider's control.

§ 4 – Shipping and delivery time

(1) Information on the delivery time can be found in the respective product description. A statement in days refers to the period from payment by the customer to delivery of the shipment.

(2) Several goods ordered at the same time are delivered in a single shipment; for the combined shipment, the delivery time of the item with the longest delivery time applies. If the customer wishes a particular item with a shorter delivery time to be delivered in advance, they must order this item separately.

(3) If a delivery fails because the customer has provided the delivery address incorrectly or incompletely, a renewed delivery attempt is only made if the customer bears the direct costs of the renewed shipment. These costs do not correspond to the shipping costs agreed upon conclusion of the contract, which are subsidised. A renewed shipment is charged at 4 euros.

§ 5 – Consumer right of withdrawal

(1) A customer who purchases as a consumer has a right of withdrawal in accordance with the statutory conditions. A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.

(2) The provider grants a consumer with permanent residence outside Germany a consumer right of withdrawal in accordance with the German conditions and legal consequences even if the national law of the consumer does not provide for a right of withdrawal or ties the withdrawal to a shorter period or a stricter form than under German law.

§ 6 – Warranty (liability for defects)

The purchaser has warranty claims (also referred to as rights of liability for defects) in accordance with the statutory provisions.

§ 7 – Out-of-court dispute resolution

We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board within the meaning of the German Consumer Dispute Resolution Act (VSBG).

§ 8 – Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. However, with respect to consumers with permanent residence abroad, German law does not apply insofar as the consumer's national law contains provisions from which no deviation to the consumer's detriment is possible by contract.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the parties agree the provider's registered office as the exclusive place of jurisdiction.

(3) Should individual provisions of these Terms and Conditions prove to be invalid or unenforceable, this shall not affect the validity of the remaining provisions.

Cancellation policy

Cancellation policy for goods sent by post

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (Finor GmbH
Kurfürstendamm 194 10707 Berlin, e-mail info@finecosmetic.club) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, although this is not mandatory.

You can also declare your withdrawal via our online withdrawal function („Withdraw from contract“) at finecosmetic.club/pages/widerruf. If you use this online function, we will send you a confirmation of receipt without delay on a durable medium (e.g. by e-mail) reproducing the content of your withdrawal declaration as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we must repay to you all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case at the latest within fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send off the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any diminished value of the goods if this diminished value is due to handling of the goods that is not necessary to check their condition, properties and functioning.
—————————————————————————–
Model withdrawal form

(If you wish to withdraw from the contract, please fill in this form and send it back)
– To Finor GmbH Kurfürstendamm 194 10707 Berlin, e-mail info@finecosmetic.club:

– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

– Ordered on (*) / received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only for notification on paper)

– Date

(*) Delete as appropriate.