Shipping policy
We want your FINE parcel to reach you as quickly and safely as possible. Here you'll find all the information about our shipping.
Shipping costs & delivery times
Your order is in good hands with us: we ship with strong logistics partners – DHL, FedEx or UPS – and choose the route for your parcel that brings it to you the fastest and most securely. Reliable delivery is part of the FINE experience for us. Here you can see at a glance what shipping to your country costs and from which order value we deliver free of charge:
|
Country |
Shipping |
Free from |
Delivery time |
|
🇩🇪 Germany |
€4 |
€60 |
2–3 business days |
|
🇦🇹 Austria |
€8 |
€100 |
3–7 business days |
|
🇫🇷 France |
€8 |
€100 |
3–7 business days |
|
🇮🇹 Italy |
€8 |
€100 |
3–7 business days |
|
🇳🇱 Netherlands |
€8 |
€100 |
3–7 business days |
|
🇧🇪 Belgium |
€8 |
€100 |
3–7 business days |
|
🇱🇺 Luxembourg |
€8 |
€100 |
3–7 business days |
|
🇪🇸 Spain |
€8 |
€100 |
3–7 business days |
|
All other EU countries |
€8 |
€100 |
3–7 business days |
|
🇨🇭 Switzerland |
€12 |
€130 |
3–7 business days |
|
🇬🇧 United Kingdom |
€12 |
€130 |
3–7 business days |
|
🇳🇴 Norway |
€12 |
€130 |
3–7 business days |
|
🇺🇸 USA |
€16 |
€180 |
5–14 business days |
|
🇨🇦 Canada |
€16 |
€180 |
5–14 business days |
|
🇯🇵 Japan |
€16 |
€180 |
5–14 business days |
|
🇦🇺 Australia |
€16 |
€180 |
5–14 business days |
|
Other countries worldwide |
€16 |
€180 |
5–14 business days |
Whether we deliver to your country and which shipping costs apply to your order can always be seen up to date in the checkout.
Deliveries outside the EU (Switzerland & international)
For deliveries to countries outside the European Union (e.g. Switzerland, the United Kingdom, the USA) we handle the customs clearance for you. Should any charges be incurred on import (e.g. customs duty or import turnover tax such as Swiss VAT), these are levied directly from the recipient upon delivery – but only if they actually apply under the regulations of your country. These charges are not included in our prices or shipping costs.
Different delivery address & gifts
Would you like to surprise someone? Simply select "Different delivery address" during the ordering process. We'll send the invoice to you and the goods directly to the recipient.
Delivery to parcel lockers
On request, we'll also deliver your parcel to a parcel locker (Packstation). A small note: our products contain natural ingredients that can be affected by prolonged exposure to heat. If you have it delivered to a parcel locker, it's best to collect your parcel promptly in hot weather, so that your FINE products reach you in the best quality.
Returns
We hope you're completely happy with your choice. Should you nevertheless wish to return something, that is possible within 14 days. Please note: for reasons of health protection and hygiene, we can only accept unused products in their original seal.
Return shipment: Please send your return with sufficient postage to: Finor GmbH, Kurfürstendamm 194, 10707 Berlin, Germany. You bear the costs of the return.
All details about your statutory right of withdrawal – including our online withdrawal function – can be found in our cancellation policy.
Do you have questions?
We're happy to help!
E-mail: info@finecosmetic.club
Our aim is to reply to you within 24 hours.
Frequently asked questions about shipping & delivery
1. How do I find out where my parcel currently is?
As soon as your order leaves our warehouse, you'll receive a shipping confirmation by e-mail with a link to the tracking of your delivery partner (DHL, FedEx or UPS). This way you'll always know where your parcel currently is.
2. How can I change my delivery address?
With a customer account, you can adjust your address details at any time under "My account". If you have already ordered, write to us as soon as possible at info@finecosmetic.club – we'll try to make the change before shipping.
3. Which countries does FINE deliver to?
We deliver to Germany, throughout the EU, to other European countries (including Switzerland, the United Kingdom, Norway) as well as internationally (including the USA, Canada, Japan, Australia, etc.). Whether we deliver to your country can be seen in the checkout when you select your country.
4. What happens if I'm not at home for the delivery?
No problem: our delivery partner usually tries to leave the parcel with a neighbour or to deposit it at a branch or parcel shop near you. You'll receive a notification about this and can conveniently collect your parcel.
5. Are there additional costs for deliveries to Switzerland or outside the EU?
We handle the customs clearance for you. Only if charges actually apply under the regulations of your country (e.g. customs duty or import turnover tax) are these levied from the recipient upon delivery.
6. My parcel arrived damaged – what should I do?
Please send us a photo of the damaged parcel/contents at info@finecosmetic.club. We'll take care of a replacement or another solution right away.
7. My parcel hasn't arrived despite the delivery time having passed.
Please check the tracking first. If nothing is happening there, get in touch with us briefly – we'll follow up for you.
